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Privacy Policy for Priority Support App

Effective Date: 11/12/2024

Welcome to the Priority Support App, operated by Priority Hire Pty Ltd. Designed to complement and enhance the Priority Hire App, the Priority Support App empowers management with tools to oversee contractors, streamline processes, and ensure compliance. We are an Australian-owned company based in [Sydney New South Wales], committed to protecting your privacy and ensuring the security of your personal information

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our app, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using the Priority Support App, you agree to the terms of this Privacy Policy.

  1. Purpose of the App

    Take control of contractor management with the Priority Support App, the ultimate companion to the Priority Hire platform. Designed for managers, this intuitive app streamlines oversight, making it easy to manage contractors effectively and efficiently.

  1. Information We Collect
    1. Personal Information:

      We may collect personal information that identifies you, including but not limited to:

      1. Contact Information: Name, email address, phone number.
      2. Professional Information: Job title, company name, business address.
      3. Account Credentials: Username and password.
    2. Contractor Information:

      To facilitate effective contractor management, we may collect information about your contractors, such as:

      1. Personal Details: Name, contact information, Australian Business Number (ABN).
      2. Contractor Information: Roles, agreements, rosters, timesheets, invoices.
      3. Performance Data: Compliance records.
    3. Device Information

      No Device information is gathered by the Priority Support app

    4. Communication Data

      If you communicate with us through the app or other channels, we may collect the content of those communications.

  1. How We Use Your Information
    1. We utilize the collected information for the following purposes:
      1. Provision of Services: To operate, maintain, and improve the Priority Support App.
      2. Account Management: To create and manage your user account.
      3. Contractor Management: To facilitate the management of contractors, including rostering, invoicing, and performance tracking.
      4. Communication: To respond to your inquiries, provide customer support, and send important updates.
      5. Compliance: To adhere to legal obligations under Australian law, including the Privacy Act 1988.
      6. Analytics: To analyse usage patterns and enhance the app’s features and user experience.
  1. How We Share Your Information

    We may share your information in the following circumstances:

    1. With Service Providers: Third-party vendors who assist us in operating the app and providing services (e.g., hosting, data analysis).
    2. Legal Requirements: If required by Australian law, regulation, or legal process.
    3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
    4. With Contractors: Information about your contractors may be shared with you to facilitate their management through the app.

    We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

  1. Data Security

    We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  1. Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by Australian law.

  1. Your Rights Under Australian Law

    Under the Privacy Act 1988 and the Australian Privacy Principles , you have the following rights regarding your personal information:

    1. Access: Request access to your personal data.
    2. Correction: Request correction of inaccurate or incomplete data.
    3. Deletion: Request deletion of your personal data, where legally permissible.
    4. Complaints: Lodge a complaint if you believe we have breached the APPs.

    To exercise these rights, please contact us using the details provided below.

  1. International Data Transfers

    Your information is stored and processed within Australia. In rare cases where data may be transferred outside of Australia, we take appropriate measures to ensure your data is treated securely and in compliance with the Privacy Act 1988.

  1. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates.

  1. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

    Priority Hire Pty Ltd

    Email: info@priorityhire.com.au

    Phone: 0487174333

    Address: Suite 3.11, LPC House3 Fordham Way Oran park NSW 2570

    If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992